Dev-Ops Engineer 3

Intelliswift • Lehi, UT

47d • Hybrid

About The Position

Provide deep technical troubleshooting for escalated issues that involve s most technically complex or large-scale customers; Troubleshoot, monitor, and report tools to analyze the root cause of serious and impactful technical issues and build stable and sustainable solutions and improvements; Work closely with customer care, internal escalation teams, product management, and engineering to seek solutions for customers and drive ownership of tasks toward completion; Drive and improve the whole lifecycle of operational readiness from inception and design, through deployment, operation and refinement; Develop tools, operational enhancements, and automated solutions that enable self-service configuration changes, speed deployments and improve monitoring in support of business-critical customer facing SaaS applications and environments. Ensure proper monitoring and metrics are being built into the applications before going to production

Requirements

• Full Stack troubleshooting experience including networking, operating system (Debian, CentOS), Apache, HA Proxy, Nginx, RDBMS
• Experience leveraging monitoring tools such as Splunk, New Relic, Nagios for troubleshooting
• Experience with AWS and/or Azure stack - particularly in the areas of networking (VPCs, security groups), VMs (EC2), databases (RDS), load balancing (ELB, ALB)
• Excellent information management practices, such as detailed documentation, usage of wikis, and other collaboration tools
• Ability to scope project work, estimate effort and then break down work into sub-tasks.
• Experience developing applications in one or more of the following: Python, Java or Go.
• Strong comprehension of continuous integration and continuous deployment methodologies.
• Excellent written and verbal communication skills, demonstrating the ability to effectively convey technical information to both technical and non-technical audiences

Responsibilities

• Provide deep technical troubleshooting for escalated issues
• Troubleshoot, monitor, and report tools to analyze the root cause of serious and impactful technical issues and build stable and sustainable solutions and improvements
• Work closely with customer care, internal escalation teams, product management, and engineering to seek solutions for customers and drive ownership of tasks toward completion
• Drive and improve the whole lifecycle of operational readiness from inception and design, through deployment, operation and refinement
• Develop tools, operational enhancements, and automated solutions that enable self-service configuration changes, speed deployments and improve monitoring in support of business-critical customer facing SaaS applications and environments
• Ensure proper monitoring and metrics are being built into the applications before going to production

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees