Destinations Staff
About The Position
Job Summary To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments Providing excellent service to all guests onboard, dealing with all special requests/needs as required within this market segment Ensure appropriate follow up on guest issues addressed to the Destinations Desk Profile Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese) Worked in a luxury environment cruise environment for several years experience as a Destination Staff or Asst Destinations Manager Understanding of the highest level of service Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential Well organized;a multi-tasker Used to dealing with complaint handling Used to dealing with special requests and used to achieving results Great at customer service and building positive relations with guests and colleagues Ability to work under pressure and maintain a pleasant working environment Excellent administrative skills; computer literate Word/excel/Fidelio/MXP/NVS and similar Excellent communication skills., good written and spoken English Strong leadership skills and practice leading by example Outgoing personality, open minded and flexible Ability to work in an international environment Excellent appearance
Requirements
- Speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
- Worked in a luxury environment cruise environment for several years experience as a Destination Staff or Asst Destinations Manager
- Understanding of the highest level of service
- Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
- Well organized;a multi-tasker
- Used to dealing with complaint handling
- Used to dealing with special requests and used to achieving results
- Great at customer service and building positive relations with guests and colleagues
- Ability to work under pressure and maintain a pleasant working environment
- Excellent administrative skills; computer literate Word/excel/Fidelio/MXP/NVS and similar
- Excellent communication skills., good written and spoken English
- Strong leadership skills and practice leading by example
- Outgoing personality, open minded and flexible
- Ability to work in an international environment
- Excellent appearance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
