Desktop Technician

Enovis•Austin, TX

1d•Onsite

About The Position

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company’s extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more. At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it. Because that’s how we change the lives of patients for the better. And that’s how we create better together. As a key member of the IT Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. The Desk Support Technician's role is to provide end-user support and maintenance within the organization's desktop and mobile computing environment, as well as its various conferencing systems; and to implement technology aspects of facilities dynamics (office moves and build-outs). This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software, telephones, printers, and mobile computing devices. It also includes testing, setting up, breaking down video and audio conferences, and maintaining the video conferencing systems. The Help Desk Support Technician will participate as a member of the IT Service Desk, providing excellent customer service by troubleshooting problems (in person, by telephone, or via e-mail or other electronic means) in a timely and accurate fashion, and providing end-user assistance where required.

Requirements

Some college or Technical Training preferred
Industry-specific certification in relevant computer languages or software may be required.
2-4 years of proven experience in a heavily customer focused IT support position.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Comfortable working in and assisting others through company help desk software, such as BeyondTrust Remote Support in addition to other remote access desktop programs.
Extensive experience working with different operating systems including Windows and Mac OS.
Experience with endpoint management software such as Microsoft Azure and Intune.
Ability to prioritize and manage several milestones and projects efficiently.
Professional written and interpersonal skills are essential when communicating with customers, clients, and vendors.

Responsibilities

Provides onsite technical support for enterprise computer systems software, hardware, printers, mobile devices, and network connectivity.
Installs and configures end user computing devices for onboarding as well as deprovisioning for offboarding.
Troubleshoots problems associated with hardware, software, printers, mobile devices, or network connectivity as first/second level contact above Service Desk.
Support onsite teams with conference room and AV needs and troubleshoots AV equipment as issues arise.
Accountable for tracking assets using corporate asset management tools.
Responsible for maintaining ticket and request queues in the Enterprise Ticketing System (ServiceNow).
Assists with support, configuration and installation of operations tools as documented by SMEs (includes Bartender, ProShip, ConnectShip, Oracle)
Fully knowledgeable about the job while maintaining extensive knowledge in specialized functions
Contributes to the development of concepts and techniques through Knowledgebase content and support document creation and maintenance.
Assignments are complex and require judgement and initiative.
May act independently to determine methods and procedures for new assignments.
May be a team leader or considered a subject matter expert for their work area.