Desktop Technician

CampusWorks•Fresno, CA

1d•$22 - $23•Onsite

About The Position

We are seeking a highly motivated Desktop Technician to join our collaborative, mission-driven, dynamic, and innovative campus technology team. Reporting to the onsite Desktop Lead, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues to faculty, staff, and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance primarily in person, and occasionally online or over the phone. Onsite Requirement: Monday-Friday in Fresno, CA

Requirements

Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps
Good written and verbal communication skills
Ability to explain technical concepts and train others in non-technical terms
Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client
Ability to work collaboratively in a team environment
A strong focus on customer service
Good organizational skills with a keen attention to detail
Ability to work independently and as part of a team
Ability to manage multiple tasks and prioritize effectively
High school diploma or equivalent
A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology

Nice To Haves

Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc.
Associate’s degree or bachelor’s degree in computer science or a related field
2 or more years of related desktop experience in configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices
Exposure to Mac OS

Responsibilities

Troubleshoots and repair of laptop/desktop computers and related peripherals
Performing preventative maintenance, deployments, swap outs and replacements.
Diagnoses and troubleshoots hardware, software, network, and system issues effectively
Installs, sets-up, tests, and troubleshoots non-computer IT equipment such as media, video, and phone systems in the classrooms and on campus
Configures, installs, maintains, troubleshoots; domains, user accounts, software accounts, network connectivity and wireless access
Resolves technology-related difficulties experienced by faculty, staff, and students
Develops and maintains desktop deployment systems to streamline the process of deploying images to endpoint devices
Accurately inputs, assigns, and updates service requests and incidents into the IT ticket tracking system.
Maintain records and generate reports as required.
Respond to service requests and incidents logged through the designated ticketing system.
Escalate complex service requests when necessary
Utilizes, contributes to and approves newly created articles within the knowledge base to help resolve issues.
Adhere to technical processes and procedures
Collaborates with IT staff to resolve and manage tickets in the IT ticket tracking system
Coordinate with vendors to resolve problems
Generate and review activity reports
Other duties, as assigned

Benefits

This job is also eligible to participate in CampusWorks’ annual profit-sharing program, which reflects CampusWorks’ pay for performance philosophy.
The job is also eligible to participate in CampusWorks’ generous benefit offerings, which include medical, dental and vision coverage, 401k retirement plan, and other health and wellness plans.

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