Desktop Technician V

Cayuse Holdings•Portland, OR

1d•$38 - $48•Onsite

About The Position

The Desktop Technician V is responsible for providing advanced, independent, on-site technical support to the client’s personnel located across regional offices, agencies, schools, and law enforcement facilities. This position involves managing and resolving complex IT issues through advanced troubleshooting, configuration, and maintenance of hardware, software, and networks. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Must possess a Bachelor's degree or equivalent.
Minimum of 5 years of related technical experience in desktop support in a multi-server environment, with comprehensive knowledge of PC operating systems, networking, and mail standards preferred.
Advanced familiarity with standalone and network computers, local area networks, wide area networks, and the ability to work with minimal to no guidance, lead small projects, and mentor junior staff.
Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries).
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately.
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Responsibilities

Responsible for providing advanced, independent, on-site Tier II IT support to client’s users across regional offices, agencies, schools, and law enforcement facilities.
Install, configure, troubleshoot, and resolve complex issues involving hardware (desktops, laptops, mobile devices, printers, peripherals), software (Microsoft Windows OS, Microsoft Office, Google Mail, specialized applications such as GIS and AutoCAD), networks, servers, switches, and VoIP equipment.
Diagnose and independently resolve advanced operational problems with minimal to no guidance, leading small projects or task assignments.
Mentor junior technicians.
Provide advanced end-user training and guidance.
Imaging and deploying devices on a scale.
Document incidents, resolutions, and actions in the ticketing system.
Assist Field Support Managers and escalating only the most complex issues to higher tiers when required.
Ensuring compliance with security protocols.
Travel to other sites outside the primary duty station to maintain service continuity in urban and remote rural/tribal areas.
Other duties as assigned.