Desktop Technician I
About The Position
The Service Center Analyst I resolves hardware and software problems within established service level agreements. The position processes incidents and service requests through established incident and request fulfillment processes, and proactively looks at root cause and trends in incident handling. The Service Center Analyst I provides feedback as part of ongoing process improvement activities, and elevates complex problems to senior levels in a professional fashion. Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Responsibilities
- resolves hardware and software problems
- processes incidents and service requests
- proactively looks at root cause and trends in incident handling
- provides feedback as part of ongoing process improvement activities
- elevates complex problems to senior levels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
