Desktop Support Technician I

JTS Financial Services LLC•Little Rock, AR

13h

About The Position

Job Summary: Primary Duties and Responsibilities: The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbents may be required to perform other related duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties. The Desktop Support Technician I serves as a primary point of contact for employees seeking technical assistance. This role combines strong technical skills with a customer-first mindset, ensuring that every employee receives timely, professional, and friendly support. The ideal candidate enjoys helping others, communicates clearly with both technical and non-technical users, and adapts quickly in a fast-paced environment while maintaining strong technical standards. Essential Functions: The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Effective personal time management
Capability to identify and prioritize requests
Ability to task switch frequently
Ability to work independently, and in teams, to consistently meet commitments
Effective at coordinating several simultaneous tasks and activities independently
Utilizes proactive approach to issues and problem solving
Attention to detail and work quality
Has a system to learn new skills and expand knowledge to improve job performance and self-improvement
Strong verbal and written communication skills; ability to communicate effectively
Strong note taking skills. Proficiency with a Personal Knowledge Management (PKM) system such as: Notion, Obsidian, OneNote. Familiarity with PKM methodologies.
Strives for excellence and upholds organizational standards such as cooperation and confidentiality
Demonstrates strong interpersonal skills and a genuine desire to help others
Ability to remain calm and professional under pressure
Communicates technical information clearly to non-technical audiences
2+ years' experience as an IT support/administration being main job function
Experience with remote support and collaboration tools
Experience with networking, Wi-Fi, and connecting devices to file and application servers
Experience creating support documentation
Success in troubleshooting, problem analysis and problem resolution
Proficiency with MS Windows 11/10, MacOS 13+, iOS, Android
Proficiency with MS Office, MS Outlook, and other desktop applications
High School Diploma or GED

Nice To Haves

Bachelor's Degree desired but not required
Technical Training Preferred
Microsoft 365 Certified: Endpoint Administrator Associate or equivalent
Microsoft 365 Certified: Teams Administrator Associate or equivalent
CompTIA Network+ or equivalent
Desktop scripting experience is a plus

Responsibilities

Provide telephone, remote, and desk-side support to employees in a professional, patient, and service-oriented manner, ensuring a positive support experience while resolving technical issues efficiently
Use help desk system and change management processes to actively track and update work activities
Install desktop equipment and software such as Desktop PCs, laptops, printers, phone, MS Office
Establish and coordinate regular maintenance activities for hardware and software
Maintain equipment and software asset records and spare inventory levels
Work with external vendors and consultants effectively to resolve support issues and complete tasks
Participate in infrastructure, security and applications project activities
Implement and manage endpoints at scale by using Microsoft Intune, Windows 365, Windows Autopilot, Microsoft Defender for Endpoint, and Microsoft Entra ID
Develop technical support documentation for IT and end users
Proactively learn new skills and adapt to evolving technologies and business needs in a growing environment
Identify and implement opportunities for improvement
Build positive working relationships with employees by communicating technical information in a clear, approachable and non-technical way