Desktop Technician I

First Financial Bank • Cincinnati, OH

12h • $24 - $28

About The Position

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply.

Requirements

• 1 - 3 years hands on experience providing hardware/software support
• Demonstrated experience successfully working in cross-functional teams
• Demonstrated experience working in a fast paced, very fluid, “dynamic” environment
• Associate’s Degree and/or 3-4 years related experience in information technology or related field; or equivalent combination of education and experience
• Thorough knowledge of computer Hardware \ Software
• Thorough experience with desktop operating systems, including Windows 7, 8.1 and 10
• Advanced written and oral communication skills
• Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Excellent customer service orientation
• Working knowledge of voice and data networking protocols
• Advanced knowledge of all Microsoft Office 2010 and newer products, including Visio and Project
• Advanced problem solving skills; ability to effectively prioritize and complete tasks

Responsibilities

• Hardware \ software support to our internal clients 80%
• Configure Desktops and Laptops, MFDs, Printers and other miscellaneous hardware
• Perform installation, maintenance, troubleshooting and repair of end-user technology
• Responds to incidents that are escalated by the Support Center staff within established SLA’s and the appropriate level of urgency
• Assists in moving, disconnecting and reconnecting desktop computing hardware for single, multi-client and branch moves
• Assist / Co-manage FIT (Facilities) projects from kickoff to closure
• Assist / Co-manage various technology projects for the Desktop Team and Support Center
• Uses corporate incident management/service fulfillment system to record and track all support tasks
• Maintains IT asset management records hardware and software
• Contributes to the improvement and enhancement of current processes and procedures
• Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members
• Ensure consistent adherence to hardware and software standards; as well as support issues for First Financial LOBs
• Other duties may be assigned by management

Benefits

• We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Please review our Benefits Guide
• All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree