Desktop Technician I
About The Position
We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. Essential Functions/Responsibilities Hardware \ software support to our internal clients 80% Configure Desktops and Laptops, MFDs, Printers and other miscellaneous hardware Perform installation, maintenance, troubleshooting and repair of end-user technology Responds to incidents that are escalated by the Support Center staff within established SLA’s and the appropriate level of urgency Assists in moving, disconnecting and reconnecting desktop computing hardware for single, multi-client and branch moves Project Management Functions 10% Assist / Co-manage FIT (Facilities) projects from kickoff to closure Assist / Co-manage various technology projects for the Desktop Team and Support Center Administrative Functions 10% Uses corporate incident management/service fulfillment system to record and track all support tasks Maintains IT asset management records hardware and software Contributes to the improvement and enhancement of current processes and procedures Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members Ensure consistent adherence to hardware and software standards; as well as support issues for First Financial LOBs Other duties may be assigned by management
Requirements
- 1 - 3 years hands on experience providing hardware/software support
- Demonstrated experience successfully working in cross-functional teams
- Demonstrated experience working in a fast paced, very fluid, “dynamic” environment
- Associate’s Degree and/or 3-4 years related experience in information technology or related field; or equivalent combination of education and experience
- Thorough knowledge of computer Hardware \ Software
- Thorough experience with desktop operating systems, including Windows 7, 8.1 and 10
- Advanced written and oral communication skills
- Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills
- Excellent customer service orientation
- Working knowledge of voice and data networking protocols
- Advanced knowledge of all Microsoft Office 2010 and newer products, including Visio and Project
- Advanced problem solving skills; ability to effectively prioritize and complete tasks
Responsibilities
- Hardware \ software support to our internal clients 80%
- Configure Desktops and Laptops, MFDs, Printers and other miscellaneous hardware
- Perform installation, maintenance, troubleshooting and repair of end-user technology
- Responds to incidents that are escalated by the Support Center staff within established SLA’s and the appropriate level of urgency
- Assists in moving, disconnecting and reconnecting desktop computing hardware for single, multi-client and branch moves
- Assist / Co-manage FIT (Facilities) projects from kickoff to closure
- Assist / Co-manage various technology projects for the Desktop Team and Support Center
- Uses corporate incident management/service fulfillment system to record and track all support tasks
- Maintains IT asset management records hardware and software
- Contributes to the improvement and enhancement of current processes and procedures
- Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members
- Ensure consistent adherence to hardware and software standards; as well as support issues for First Financial LOBs
- Other duties may be assigned by management
Benefits
- We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
- Please review our Benefits Guide.
- All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
