Desktop Technician-Expert Level Clinton Township, NJ, US 2 days agoFull Time Regular

Emco Technologies

9d • Onsite

About The Position

EMCO Technologies is seeking a hands-on Desktop Technician-Expert Level, to provide operational IT support for our ExxonMobil customer at their Clinton Research Facility. This role focuses on supporting, maintaining, and modernizing lab computer systems that interface with scientific instruments and research applications. The environment includes a mix of legacy and modern systems, non-standard configurations, and long-lifecycle hardware that requires careful troubleshooting andumentation.

This is not a typical corporate IT role. Success in this position requires comfort working with older operating systems, specialized hardware, and systems that cannot always be patched or upgraded, while still aligning with enterprise security and process standards.

Requirements

• Strong experience supporting multiple versions of Windows, including Windows XP, 7, 10, and 11
• Comfort working with legacy and non-standard system configurations, including: Kiosk mode Windows test mode (driver signature enforcement disabled) Legacy protocols such as SMBv1
• Solid understanding of networking fundamentals, including: Internal vs. external IP addressing DHCP vs. static IPs Systems with multiple NICs and proxy configurations
• Hands-on hardware experience, including: PCI card installation/removal Serial and parallel adapters Driver configuration for instrument-connected devices
• Experience remotely managing systems via Active Directory and Remote Desktop
• Strong troubleshooting mindset with the ability to research, test, and validate solutions in complex environments
• Clear communication skills and a strong customer-service orientation
• Strongumentation skills
• Ability to read and understand scripts (PowerShell, batch, shell, etc.); ability to write basic scripts is a strong plus
• A proactive mindset with the ability to own systems and build processes, not just follow them

Nice To Haves

• Experience in research, lab, manufacturing, healthcare, or regulated environments
• Exposure to virtualized infrastructure, including VDI, VMware, or similar platforms
• Experience supporting systems with long lifecycle constraints or limited upgrade paths
• Familiarity with vendor-supported scientific or industrial applications

Responsibilities

• Support and administer LabLAN and non-domain user accounts, including local system configurations
• Maintain and support lab computers connected to research instruments, including preventative maintenance and upgrades
• Participate in and support domain migration projects, moving systems from a legacy domain to a secure Research domain
• Collaborate with internal teams, external vendors, and project stakeholders on lab IT initiatives
• Perform inventory management and reconciliation of lab hardware and systems (ongoing/evergreen)
• Support application virtualization and VDI initiatives, reducing reliance on proxy systems where feasible
• Troubleshoot and maintain systems using non-standard Windows configurations (kiosk mode, test mode, SMBv1, etc.)
• Document configurations, procedures, issues, and resolutions in alignment with XOM standards
• Assist with long-term process improvement and creation of lab-specific IT procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed