Desktop Systems Engineer

Corewell Health•Southfield, MI

6d•Onsite

About The Position

We are hiring two (2) Desktop System Engineers for our Enterprise Client and Server team. They are both fixed term FTE roles with an expected end date of December 2026. As a direct hire, you will be eligible for Corewell Health benefits (medical, dental vision, retirement, PTO accrual, etc.) Job Summary Under minimal supervision, responsible for research, design, installation, integration, support and optimization of a variety of technologies as a part of the information technology infrastructure and applications environment. Designs, implements, and maintains high performing, highly available systems to meet the customers' functional and cost requirements, as defined by the overall system architecture specifications and in accordance with the service level and/or operation level agreements. Performs work on new project installations, system/infrastructure upgrades, and system/infrastructure performance management. Contributes to process and system support documentation. Competent to work with systems and infrastructure within a diverse technology portfolio, but at times requires guidance from others. Essential Functions Under minimal supervision, works with customer specifications and budgets to develop both critical and non-critical systems that are a part of the Corewell Health technology infrastructure. Provides technical risk assessment of system readiness for operational turnover. Research emerging technologies, standards and system trends that align with customer requirements and Digital Services (DS) architectural standards related to assigned projects, support responsibilities or strategic initiatives. Participates in project planning and execution, related to system architecture, design, integration, testing and implementation. Analyzes system requirements and constraints to engineer technical solutions that meet the needs of the business, across multiple dimensions. Designs solutions that can be operationally implemented and supported within current organizational structures or defines new operational and support structures. As a project team member, responsible for assigned project tasks, as well as schedules, change control and project-related status reports. Coordinates work with team members, as required, to ensure successful delivery of all technical aspects of assigned projects. Participates in the operational support for assigned systems, including the creation of written support documentation, and facilitates knowledge transfer between teams and individuals involved in support. Responsible for the resolution of implementation and support issues and collaborates with support teams to troubleshoot and resolve escalated Incidents and problems, using established DS procedures for problem and situation management. Participates in the creation of relevant technical and support documentation. Maintains knowledge of end user devices and integration with equipment, networking concepts (such as TCP\IP, WINS, DNS, DHCP), Windows Server and Desktop platforms, Enterprise Directories, storage subsystems and relational databases.

Requirements

Associate's Degree or equivalent
2 years of experience typically gained through skills/knowledge/abilities
Experience in systems engineering (designing, implementing, and supporting system and infrastructure services), with exposure to the complete systems development lifecycle (requirements gathering, design, development, testing, implementation, support and service level measurement)
Strong knowledge in scripting with PowerShell and supporting large Windows infrastructure environments
Good understanding of various scripting tools like Python and JavaScript/ECMA Scripts
Ability to interface with applications like Service Now and other IT applications
Able to work an on-call rotation about once every 11 weeks

Nice To Haves

Bachelor's Degree
Experience developing PowerShell for Office 365 product suite
Experience with Bash Scripting in MacOS environments
Experience working with API and Webhooks
Experience working with Intune/JAMF or any mobile device management tool

Responsibilities

Under minimal supervision, works with customer specifications and budgets to develop both critical and non-critical systems that are a part of the Corewell Health technology infrastructure.
Provides technical risk assessment of system readiness for operational turnover.
Research emerging technologies, standards and system trends that align with customer requirements and Digital Services (DS) architectural standards related to assigned projects, support responsibilities or strategic initiatives.
Participates in project planning and execution, related to system architecture, design, integration, testing and implementation.
Analyzes system requirements and constraints to engineer technical solutions that meet the needs of the business, across multiple dimensions.
Designs solutions that can be operationally implemented and supported within current organizational structures or defines new operational and support structures.
As a project team member, responsible for assigned project tasks, as well as schedules, change control and project-related status reports.
Coordinates work with team members, as required, to ensure successful delivery of all technical aspects of assigned projects.
Participates in the operational support for assigned systems, including the creation of written support documentation, and facilitates knowledge transfer between teams and individuals involved in support.
Responsible for the resolution of implementation and support issues and collaborates with support teams to troubleshoot and resolve escalated Incidents and problems, using established DS procedures for problem and situation management.
Participates in the creation of relevant technical and support documentation.
Maintains knowledge of end user devices and integration with equipment, networking concepts (such as TCP\IP, WINS, DNS, DHCP), Windows Server and Desktop platforms, Enterprise Directories, storage subsystems and relational databases.

Benefits

Corewell Health benefits (medical, dental vision, retirement, PTO accrual, etc.)
Comprehensive benefits package to meet your financial, health, and work/life balance goals.
Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

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