Desktop Support - On-site

CC Pace Systems•Vienna, VA

1d•Onsite

About The Position

Location: Vienna, VA - 100% on site (8:00-4:30 EST) Request Management: Experience Level: 2+ years experience Experience with the ServiceNow ticket system or equivalent Strong communication skills to provide daily updates and status reports Task Description: On-site WYSE to Dock swaps: Unbox docking stations Remove thin client devices (WYSE) and power cord Install the laptop dock and power cord Cable management Return thin client devices to the loading dock Document devices for disposal (capture asset tag information) Disposal of any packing material Thin client laptop builds and shipping: Unbox laptops Plug in and image device(s) Maintain a steady connection of devices for optimum output and capacity Validate that the image is working correctly Re-box the device and package it with a docking station Create labels for devices to be shipped Create asset return tickets in ServiceNow for existing devices assigned to users Recover assets and prep for disposal Disposal order actions: Wipe the thin client desktops if needed Stack devices on shipping pallets and ready for shipping Add the device information to the disposal order in ServiceNow CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process. CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.

Requirements

2+ years experience
Experience with the ServiceNow ticket system or equivalent
Strong communication skills to provide daily updates and status reports

Responsibilities

Unbox docking stations
Remove thin client devices (WYSE) and power cord
Install the laptop dock and power cord
Cable management
Return thin client devices to the loading dock
Document devices for disposal (capture asset tag information)
Disposal of any packing material
Unbox laptops
Plug in and image device(s)
Maintain a steady connection of devices for optimum output and capacity
Validate that the image is working correctly
Re-box the device and package it with a docking station
Create labels for devices to be shipped
Create asset return tickets in ServiceNow for existing devices assigned to users
Recover assets and prep for disposal
Wipe the thin client desktops if needed
Stack devices on shipping pallets and ready for shipping
Add the device information to the disposal order in ServiceNow