Desktop Support

TEKsystems•San Jose, CA

10h•Onsite

About The Position

eBay is looking for a highly talented individual to join its EUS team. The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America. The role involves day-to-day support operations for the end user, ensuring data integrity in the Asset Management system, providing enhanced support to users, and managing the disposal and proactive refresh of End of Life (EOL) systems. It also includes provisioning computer assets for new hires, assisting in remediating unhealthy SMS and AV clients, and supporting video & teleconferencing hardware. The successful candidate will review and disposition end user hardware requests, represent the EUS team in global infrastructure improvement projects, and act as a trusted advisor to users on best practices. The role requires resolving issues confidently and quickly in a walkup IT lounge environment and learning, implementing, and training others on new technologies.

Requirements

1+ years of desktop support experience, preferably in a medium to large end user environment
Knowledge of universal client image creation, management and testing
Experience with, ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
Proven ability working with cross functional teams
Knowledge of client and server operating systems, and machine architectures in a Windows environment.
Exceptional verbal and written communication skills focused on ensuring customer satisfaction.
Proven problem solving skills with an emphasis on quick problem resolution for a highly technical user base
Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.
Expertise in configuration and use of iOS and Android devices

Nice To Haves

Knowledge of client and system architecture for Mac is preferred.

Responsibilities

Day-to-day support operations for the end user
Ensuring data integrity in the Asset Management system
Providing enhanced support to users
Disposal of end user hardware
Proactively refresh End of Life (EOL) systems
Provision computer assets in the new hire on boarding process
Assist in remediating unhealthy SMS and AV clients
Supporting video & teleconferencing hardware
Review and disposition of end user hardware requests
Representing the EUS team in global infrastructure improvement projects relating to end user devices and services
Become a trusted advisor who consults with users on best practices and recommended courses of action
Resolve issues confidently and quickly in an walkup IT lounge environment
Learn, implement and train others on new technologies