Desktop Support

TEKsystems•Rockford, IL

6d•$17 - $25•Onsite

About The Position

Provide on‑site deskside support for Windows 10/11 environments. This role will initially shadow existing support staff and transition into a steady‑state deskside support position. The technician will support an expanded office environment with growing headcount and technology needs.

Requirements

Corporate or enterprise IT support experience
Strong customer-facing and interpersonal communication skills
Ability to work independently and collaboratively within a team
Experience imaging, configuring, and deploying PCs
Hands-on hardware break/fix and software installation experience
Basic network troubleshooting (wired, wireless, VPN, network adapters)
Windows 10/11 operating system support experience
Microsoft Office support (Outlook, Excel, Word, PowerPoint)
Experience using IT service desk/ticketing systems
Mobile device support experience (iOS and Android)
Windows 11
Office 365
Desktop / Deskside Support
Customer service is critical for this role. End users will have varying levels of technical knowledge, requiring strong patience, professionalism, and the ability to explain technical issues clearly and respectfully.

Responsibilities

Provide break/fix support for workstation hardware and Windows 10/11 software
Perform IMAC activities (Install, Move, Add, Change)
Image and reimage systems in support of break/fix and deployment needs
Asset recovery, tagging, tracking, and disposal per established procedures
Install user‑approved software outside the standard image when required
Provide printer and peripheral support
Staff and support a client-facing tech bar or walk‑up support center
Update and manage tickets within the IT service management system
Direct users to mobile device return drop boxes
Package mobile devices and prepare shipments to disposal vendors
Deliver general deskside support to maintain workstation operations and user satisfaction
Follow established deskside support methodologies, processes, and procedures