Desktop Support Technician

Mercy Health System•Janesville, WI

38d

About The Position

Provides technical support, setup, configuration, troubleshooting as they relate to personal computers, printers, applications software and network connectivity. Logs, tracks and resolves hardware and peripheral issues. Technician is responsible for taking a lead on projects. Assist with end-user training on how to use personal computers, operating systems, utilities and applications. High level of commitment to completing assigned projects or tasks to meet deadlines. May be required to work flexible hours or to be on call. Works within established guidelines for system standards and refers unusual situations to manager or senior level staff.

Requirements

Associate's degree (A. A.) in Computer Science or related area preferred.
Hardware or OS certification preferred
Maintain a valid driver's license

Responsibilities

Performs installation, repair, upgrades, and modifications of PC equipment.
Installs PC software programs and systems to meet user requirements.
Analyze software for compatibility on desktops and network.
Provide analytical support for third party software applications.
Advises and provides support for project implementations.
Escalation of issues within the department as needed to senior technicians
Provides supervisor with regular and succinct reports regarding the progress being made against assigned objectives.
Maintains records and inventory of computer equipment.
Travel to other Mercyhealth locations is required

Benefits

Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume