Desktop Support Technician

Leidos • San Diego, CA

1d • Onsite

About The Position

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service. Leidos is seeking a Mid-level Desktop Support Technician to support a government site at North Island as a key member of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices. The work location for this position will be at a government site and will require the ability to lift and carry 50 lbs. for up to 100 feet, lift 25 lbs. vertically using ladders, work in confined spaces and noisy environments, stand or sit for 8 hours, utilize basic hand tools, have normal color vision, correctable vision to 20/20 or better, depth perception, use and read digital test equipment such as OTDR, and drive a vehicle to different locations. The position requires availability to work an 8-hour shift between 6 AM and 6 PM and the ability to work from different sites within the North Island group.

Requirements

• Must be a US Citizen and possess a DoD Secret Clearance.
• HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.
• Valid DoD 8570 IAT Level II: Security+ or higher Certification.
• Must demonstrated expertise in IT Enterprise Operations.
• Experience with Microsoft Windows OS, version 10.
• Excellent customer service skills.
• Excellent oral and written communication skills.

Nice To Haves

• Organized and detail-oriented.
• Strong leadership skills.
• Self-motivated/ self-directing.
• Strong collaboration, prioritization, and adaptability skills required.
• Relationship building.
• Ability to manage and prioritize own work, and that of their team.
• Independent decision making.
• Analytical thinking; thinking out of the box.
• Ability to effectively communicate with all organizational levels (SME to Senior Management).
• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).

Responsibilities

• Assist other technicians in resolving complex issues.
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
• Ensure proper ticket-handling according to guidelines set in place.
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
• Ensure customer related tasks are completed within the timeline set.
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
• Process retiring computers which includes retrieving the computer, clearing the BIOS, removing the SSD for return to the customer and completing return shipment paperwork.
• Order and replace computer components as well as returning the defective component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees