Desktop Support Technician

Jane Pauley Community Health Center, Inc.

13d

About The Position

At Jane Pauley Community Health Center, we believe healthcare is about more than treating illness, it is about caring for the whole person. As a mission-driven Federally Qualified Health Center (FQHC), we provide comprehensive, compassionate, and accessible care to communities across Indiana. We are seeking a Desktop Support Technician to join our IT team; an ideal opportunity for a service-oriented professional who enjoys solving technical challenges, supporting end users, and contributing to a reliable, high-performing technology environment that enables patient care. The Desktop Support Technician provides hands-on technical support for hardware, software, and end-user systems; ensuring teams remain connected, supported, and equipped to deliver high-quality care. This role supports day-to-day IT operations across the organization, troubleshooting issues, maintaining equipment, and partnering with internal teams and vendors to ensure a reliable and efficient technology environment.

Requirements

Strong customer service mindset with a collaborative, team-oriented approach
Excellent written and verbal communication skills
Working knowledge of PC hardware, software, and troubleshooting techniques
Ability to diagnose and resolve technical issues effectively
Willingness to learn, adapt, and grow in a fast-paced environment
Valid driver’s license, reliable transportation, and proof of insurance
Ability to travel between locations as needed

Nice To Haves

Associate degree in a related field or 2+ years of relevant experience
Experience supporting Microsoft Windows and Active Directory
Certifications such as CompTIA A+, Network+, or similar
Equivalent hands-on technical experience may be considered in place of formal certifications

Responsibilities

Provide day-to-day support for hardware, software, and user systems
Troubleshoot issues related to desktops, laptops, printers, phones, and connectivity
Support network and telecommunications systems as needed
Document, track, and resolve user support requests in a timely manner
Install, configure, and relocate desktop equipment and peripherals
Set up and maintain desktops, laptops, printers, and phone systems
Manage hardware inventory, including tracking and lifecycle maintenance
Ensure systems are functioning efficiently and aligned with organizational standards
Partner with external vendors to resolve hardware, software, and service issues
Communicate updates, timelines, and project status to team members and leadership
Collaborate with IT team members on support issues and ongoing projects
Identify opportunities to improve IT processes, systems, and user experience

Benefits

Robust benefits package (medical, dental, vision) designed to support you and your family
Generous PTO because we believe caring for others starts with caring for yourself
401(k) with employer contribution to help you plan for what’s ahead
Life and disability coverage for peace of mind

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