Desktop Support Technician (City of Pembroke Pines IT Department)

FC SERVICES LLC • Pembroke Pines, FL

6d • $27 • Onsite

About The Position

The Desktop Support Technician for Pembroke Pines Charter Schools (PPCS) is a front-line, customer-focused IT professional responsible for delivering exceptional technical support in a dynamic, multi-campus educational environment. This role requires a proactive, service-oriented individual capable of resolving hardware, software, and basic network issues across several school locations. The technician serves as a key resource for students, faculty, and staff, ensuring optimal operation of IT systems while maintaining a positive user experience.

Requirements

• Five (5) years of experience in IT support, desktop support, field support, or help desk operations.
• Strong troubleshooting skills with the ability to identify, analyze, and resolve technical issues.
• Basic understanding of computer networking concepts (e.g., IP addressing, connectivity, cabling).
• Excellent verbal and written communication skills.
• Positive, professional demeanor with the ability to provide exceptional customer service.
• Demonstrated analytical, problem-solving, and team-working abilities.

Nice To Haves

• Experience supporting educational institutions or multi-site environments.
• Working knowledge of Microsoft 365 applications, endpoint management tools, and ticketing systems.
• Experience with Active Directory user support (passwords, account lookups, basic administration).
• Familiarity with printer management, classroom technology, and AV equipment.
• CompTIA A+, Network+, or similar certifications.

Responsibilities

• Provide first-level technical support for end users regarding basic applications, operating systems, and general technology issues.
• Respond to and resolve technical incidents via phone, email, remote tools, or in-person support.
• Create, track, and update service tickets in the City’s ticketing system to ensure proper documentation, follow-up, and resolution.
• Troubleshoot and repair hardware issues involving workstations, printers, peripherals, and related equipment.
• Diagnose and resolve software issues within Windows operating systems and approved City applications.
• Perform basic networking tasks under guidance, including cable runs, connectivity checks, and troubleshooting network-related issues.
• Run cable, climb ladders, access tight spaces (e.g., under desks), and support basic classroom or office technology setups.
• Maintain an orderly and clean work environment across supported campuses.
• Support students, teachers, administrators, and staff with a strong customer service focus.
• Research system alerts, events, and known issues to identify potential resolutions.
• Document procedures, solutions, and workflow processes for internal use and knowledge sharing.
• Answer technical calls and provide remote troubleshooting when on-site support is not required.
• Perform other duties as assigned that are logically related to the position’s responsibilities.

Benefits

• One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed