Desktop Support Technician

TEKsystems • Phoenix, AZ

1d • $27 - $35 • Onsite

About The Position

We are seeking an experienced Enterprise Desktop Support Technician with experience in financial or banking environments. This role supports a high‑touch, executive‑level user community and requires exceptional customer service, strong technical troubleshooting skills, and professionalism.
This is a fully onsite position, Monday–Friday from 8am–5pm, with occasional flexibility to stay later if needed.

Requirements

• 3–5 years of experience in enterprise desktop support within a professional corporate setting
• Previous experience in a financial or banking environment is required
• Strong experience supporting: Windows OS
• MS Office Suite, including Outlook and MS Teams
• Virtual Desktop Infrastructure (VDI)
• Patch management, encryption technologies, and antivirus platforms
• Experience with incident and request management via ServiceNow or similar tools
• Ability to back up user data, restore data, and reimage devices both remotely and at the desk
• Knowledge of two‑factor authentication technologies
• Strong written and verbal communication skills with an emphasis on customer service
• Ability to work independently, manage priorities, and support a high‑profile user base

Responsibilities

• Provide enterprise-level support for desktops, laptops, and virtual desktop environments (VDI)
• Configure, install, test, and deploy hardware components and replacement devices
• Troubleshoot and resolve software and hardware issues to prevent escalations
• Work within the ServiceNow ticketing system to process incidents and requests
• Perform PC reimaging, data backups, data restores, and ensure proper software installation and functionality
• Manage tasks related to patch management, encryption, antivirus tools, and device security
• Document service activities clearly and accurately within work orders and ticket systems
• Deliver excellent customer service to a high-profile user base, including executive-level staff
• Maintain productivity and professionalism in a fast-paced environment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees