Desktop Support Technician

DXC Technology • Reston, VA

1d • Onsite

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Requirements

• High school diploma or G.E.D.
• Associates degree or equivalent experience with service desk and field support in a manufacturing facility
• 2-3 years of service desk or field support experience
• Experience working with the hardware, software, and equipment products.
• Hands on experience a must.
• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem-solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and equipment problems
• Willingness to travel to other sites within 20 miles (possible)
• Work Independently
• Mac, Windows, Asset Management, AV/meeting room support

Responsibilities

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
• Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Mobile Device Support
• Assist with on-boarding
• Office Renovation Support
• Logistic support
• Reactive Office Space Support
• Meeting room support
• AV support
• Printer Support
• Infrastructure Support
• Server Room support
• Ticket work/monitoring via SNOW

Benefits

• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We’re committed to fostering an inclusive environment where everyone can thrive.
• Equal Opportunity employer.
• Disability Accommodations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees