Desktop Support Technician

TEKsystems

7d • $24 - $29 • Onsite

About The Position

The Desk Side Technician will be responsible for providing on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. This role involves troubleshooting, maintenance, and installation of IT equipment, as well as providing excellent customer service. 8am- 4:30PM M-F

Requirements

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols and configurations.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Responsibilities

• Provide on-site technical support for desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware and software issues, including operating systems and applications.
• Install, configure, and maintain IT equipment and software.
• Assist with network connectivity issues and ensure proper network configurations.
• Perform routine maintenance and updates on IT systems.
• Document and track issues using a ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Provide training and support to end-users on IT-related topics.
• Maintain inventory of IT equipment and supplies.
• Ensure compliance with company IT policies and procedures.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees