Desktop Support Technician
LingaTech•Washington, DC
6d•Hybrid
About The Position
The ITAM Desktop Tier III Technician delivers advanced desktop support through expert troubleshooting, imaging, configuration, and deployment of Windows-based assets. This role ensures reliable end-user computing environments while supporting asset lifecycle management and continuous process improvement.
Requirements
- 5+ years of experience providing help desk support for Windows operating systems.
- Strong understanding of endpoint protection and endpoint management tools.
Nice To Haves
- ITIL v4 Foundation certification.
- CompTIA A+ certification or an equivalent technical support certification.
Responsibilities
- Perform advanced imaging, configuration, and deployment of Windows desktops and laptops.
- Deploy, configure, and validate hardware to meet technical and security standards.
- Provide Tier III support for escalated desktop and application issues.
- Diagnose and resolve complex Windows operating system and endpoint-related problems.
- Support employee onboarding by configuring and deploying user-specific hardware and software.
- Deliver technical guidance and training to end users as needed.
- Maintain accurate IT asset records within asset management and tracking systems.
- Support the full asset lifecycle, including procurement, refresh, and decommissioning activities.
- Identify opportunities for process improvements and system enhancements.
- Collaborate with network, security, and development teams to align technical solutions with business needs.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
