Desktop Support Technician
TEKsystems
2d•Onsite
About The Position
We are seeking an Intermediate‑level Desktop Support Technician to provide on‑site technical support in Santa Isabel, PR. This role will focus on delivering reliable desktop and end‑user support in an enterprise environment, with a strong emphasis on customer service.
Requirements
- Desktop Support
- Windows 10
- End‑User Technical Support
Nice To Haves
- Experience with both on‑site and remote support
- Strong customer service and communication skills
- Ability to work independently in an on‑site environment
- Prior corporate or enterprise support experience preferred
Responsibilities
- Provide on‑site and remote desktop support for end users
- Troubleshoot and resolve Windows 10 hardware and software issues
- Support desktops, laptops, peripherals, and basic network connectivity
- Respond to service requests and incidents in a timely, professional manner
- Escalate complex issues as needed and document resolutions accurately
- Deliver excellent customer service while supporting daily business operations
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
