Desktop Support Technician

Open Door Family Medical Center•Town of Greenburgh, NY

5d•$26 - $28•Onsite

About The Position

Open Door Family Medical Center is seeking a Full-time Desktop Support Specialist to support and maintain Open Door’s end user technologies, such as laptops, desktops, phones, printers, networking, Office 365, and other peripherals. This includes being the primary technician in answering Service Desk Calls. Other duties include, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance for our colleagues. As well as providing end-user guidance and improve adoption of technologies deployed. The person will troubleshoot problem areas (in person, by telephone) in a timely and accurate fashion and provide end-user assistance where required. All work is logged and tracked in a central ticket management system.

Requirements

Ticket management, specifically ServiceNow, experience preferred. Must have experience in working with an enterprise Ticket management system.
Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment.
Must possess a keen attention to detail and an ability work effectively under pressure
Healthcare IT background preferred, not a must.
Experience supporting and maintaining Electronic Medical Records system, e.g. CareLogic, eClinicalWorks and peripherals.
Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.
Excellent knowledge of desktop and laptop PC hardware
Working technical knowledge of current networking protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and OEM guides.
Demonstrate strong customer service skills
Demonstrate strong written and verbal communication skills
Experience using remote control software, such as TeamViewer, Windows Remote Desktop Connection
Knowledge on the concepts for Active Directory with the ability to perform password resets, add/transfers/terminations. Knowing GPO management a plus.
Working experience of Microsoft Office 365, incl. Intune MDM
Experience using collaboration tools such as Microsoft Teams, and ZOOM preferred
Experience in working with, and setting up, video conferencing units, such as Microsoft Teams Room solutions and Poly units preferred
Must have experience in administrative, incident response, and operational responsibilities
Experience with Virtual Infrastructure such as VMWare or Azure Virtual Desktop a plus
High School diploma and a minimum of 1 year work experience in related field.
Minimum 1-3 years experience in an IT support role
Fully in office position, limited work from home
Ability to work a 7.5 hour shift between the hours of 8am and 6pm, with Saturday support on a rotational basis
Have a driver’s license and own a car as traveling site to site is required
Excellent knowledge of desktop and laptop PC hardware
Team-focused collaborator
Highly organized, self–directed
Engaged in learning and continuous quality improvement
Networking experience; patching, troubleshooting and basic configuration
Eligible to work within the US
Office environment with occasional remote work
On-call availability and occasional overtime may be required
Ability to travel to local Open Door sites as this role may rotate site to site

Nice To Haves

Healthcare IT background preferred, not a must.
Microsoft certifications; Windows OS, Office suite and O365 a plus
ITIL Certification a plus

Responsibilities

Service; Delivering operational excellence across the services provided
Customer Service; Servicing Open Door colleagues to ensure issues gets addressed
Technical; Provide technical expertise to resolve issues in a timely manner