Desktop Support Technician

HOYA Group • Ramsey, MN

5d

About The Position

Description Key Responsibilities: Technical Support: Provide first-line support for PC hardware and software issues, including troubleshooting, diagnostics, and resolution. Hardware Maintenance: Install, configure, and maintain PC hardware components such as desktops, laptops, printers, and peripherals. Software Support: Assist with the installation, configuration, and troubleshooting of software applications, operating systems, and updates. User Assistance: Respond to support requests from end-users, providing timely and effective solutions to technical problems. Incident Management: Log and track support incidents using the company’s ticketing system, ensurin all issues are resolved in a timely mannaer. Training: Provide basic training and guidance to end-users on the use of hardware and software, promoting best practices. Inventory Management: Maintain an inventory of IT hardware and software assets, ensuring accurate records and availability of necessary equipment. Documentation: Create and maintain documentation for IT support processes, procedures, and troubleshooting guides. Collaboration: Work closely with other IT team members to escalate and resolve complex issues and to implement new technologies. Qualifications: Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience. Experience: 1-3 years of experience in IT support or a similar role. Technical Skills: Proficiency in PC hardware troubleshooting and repair, software installation and configuration, and knowledge of Windows operating systems and Microsoft Office. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus. Problem-Solving: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service: Strong customer service orientation with a focus on user satisfaction. Teamwork: Ability to work effectively in a team environment and collaborate with colleagues. Adaptability: Ability to adapt to changing technologies and learn new skills as including support for industry specific software.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 1-3 years of experience in IT support or a similar role.
• Proficiency in PC hardware troubleshooting and repair, software installation and configuration, and knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation with a focus on user satisfaction.
• Ability to work effectively in a team environment and collaborate with colleagues.
• Ability to adapt to changing technologies and learn new skills as including support for industry specific software.

Nice To Haves

• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.

Responsibilities

• Provide first-line support for PC hardware and software issues, including troubleshooting, diagnostics, and resolution.
• Install, configure, and maintain PC hardware components such as desktops, laptops, printers, and peripherals.
• Assist with the installation, configuration, and troubleshooting of software applications, operating systems, and updates.
• Respond to support requests from end-users, providing timely and effective solutions to technical problems.
• Log and track support incidents using the company’s ticketing system, ensurin all issues are resolved in a timely mannaer.
• Provide basic training and guidance to end-users on the use of hardware and software, promoting best practices.
• Maintain an inventory of IT hardware and software assets, ensuring accurate records and availability of necessary equipment.
• Create and maintain documentation for IT support processes, procedures, and troubleshooting guides.
• Work closely with other IT team members to escalate and resolve complex issues and to implement new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees