Desktop Support Technician

NTT DATA • Whippany, NJ

46d • $28 - $32

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Whippany, New Jersey (US-NJ), United States (US).

Requirements

• 2+ years' experience desktop and/or deskside experience
• High School Diploma or equivalent
• Reliable personal transportation (Automobile)
• Ability to physically perform general office requirements (ability to lift 50lbs)

Nice To Haves

• Reliable personal transportation (Automobile)
• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• Solid client service skill
• A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel will be minimal and on an exception basis only

Responsibilities

• Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Diagnose and resolve software issues, operating system issues, and network issues
• Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
• Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
• Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Benefits

• Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees