Desktop Support Technician

Computer Aid • Trenton, NJ

50d • $35 - $43 • Onsite

About The Position

We are looking for a Desktop Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This position will be full-time and onsite in Trenton, NJ. This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.

Requirements

• 3 years of IT support or endpoint administration experience
• Windows 11 OS configuration and troubleshooting skills
• Dell/HP PC hardware configuration and troubleshooting skills
• Proficient with Intune AND Azure AD
• MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) experience
• Familiarity with Microsoft 365 account management
• Experience with ZPA or similar Zero Trust access tools
• Familiarity with GitHub and Salesforce
• Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows

Nice To Haves

• Public-sector or multi-project environment experience is a plus

Responsibilities

• Package and deploy software via Microsoft Intune
• Configure Zscaler Private Access (ZPA) policies and groups
• Support hardware replacement and device setup
• Troubleshoot Windows 11 auto-enrollment and security features
• Assist with Android and cross-device enrollment
• Migrate users from Avaya to Microsoft Teams Phones
• Provision and manage accounts across Azure AD, GitHub, Salesforce
• Respond to Tier 1/2 technical support requests
• Maintain system setup and support documentation

Benefits

• medical
• dental
• vision insurance
• 401k retirement account access
• paid sick leave
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees