Desktop Support Technician (Entry Level) - IT

Pacific Coast Trane•Sunnyvale, CA

6d•$22 - $28

About The Position

Pacific Coast Trane is seeking a motivated and detail oriented Desktop Support Technician to join our team in Sunnyvale, CA. This is an excellent opportunity for individuals starting their career in IT, offering hands-on experience and room to grow.

Requirements

Associate's degree or equivalent from two-year college or technical school or equivalent experience
At least 1 year of related experience or training
Organizational, communication, customer service & people skills required
Flexible to work overtime/weekends as required

Responsibilities

Provide excellent customer service and ensure user satisfaction.
Set up and configure hardware, software, and peripherals.
Provide hands-on and remote troubleshooting support to diagnose and resolve hardware, software, and network issues – including updates.
Provide basic training on computer use and software applications.
Documenting processes and procedures used in troubleshooting.
Contribute to IT projects (such as migrations and/or software implementation(s).

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