Desktop Support Technician (Enterprise IT Support)

GLOBAL Recruitment Solutions • Oshkosh, WI

1d • $25 - $30 • Onsite

About The Position

We are seeking a customer-focused Desktop Support Technician to join a collaborative enterprise IT support team supporting end users across a national organization. This role is ideal for IT professionals who enjoy hands-on troubleshooting, resolving technical issues, and providing high-quality support in a fast-paced environment. You will play a key role in maintaining operational excellence by supporting hardware, software, and end-user technology while ensuring timely ticket resolution and strong stakeholder communication.

Requirements

• 2+ years of experience in Desktop Support, IT Support, Helpdesk, or a similar end-user support role
• Hands-on experience troubleshooting hardware and software issues for end users
• Strong customer service, communication, and problem-solving skills
• Experience with operating systems, hardware support, and IT service management processes (ITSM/ITIL)
• High School Diploma with relevant certifications or an Associates Degree in IT or related field

Nice To Haves

• Experience supporting users in a manufacturing or enterprise environment
• Familiarity with ticketing systems (ServiceNow or similar)
• Exposure to ITIL processes and structured incident management
• Bachelors Degree in Information Technology or related field

Responsibilities

• Provide day-to-day technical support for enterprise end users, including hardware, software, and device troubleshooting
• Diagnose and resolve desktop, laptop, and peripheral issues (PCs, laptops, iPads, USB encryption devices, etc.)
• Support break-fix, imaging, IMAC (Install, Move, Add, Change), and incident response activities
• Troubleshoot basic network connectivity, AV equipment, telephony (Cisco/Avaya), and OT-related devices
• Document incidents, requests, and resolutions within a ticketing system (ServiceNow or similar)
• Respond to escalated tickets from the Service Desk and ensure timely issue resolution
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint
• Participate in small IT projects and operational improvement initiatives
• Contribute to helpdesk documentation, SOPs, and knowledge base materials
• Engage directly with stakeholders to provide excellent customer service and communication during incident response

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED