Desktop Support Technician

NTT America•Whippany, NJ

47d•$28 - $32

About The Position

We are currently seeking a Desktop Support Technician to join our team in Whippany, New Jersey (US-NJ), United States (US). Role Responsibilities Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Diagnose and resolve software issues, operating system issues, and network issues Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Requirements

2+ years' experience desktop and/or deskside experience
High School Diploma or equivalent
Reliable personal transportation (Automobile)
Ability to physically perform general office requirements (ability to lift 50lbs)

Nice To Haves

Reliable personal transportation (Automobile)
Undergraduate degree or some college coursework preferred
Strong knowledge of Windows operating system environment
Solid client service skill
A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel will be minimal and on an exception basis only

Responsibilities

Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes