Temporary, Desktop Support Technician

PROMOTION IN MOTION INC•Park Ridge, NJ

22h•Hybrid

About The Position

PIM Brands is a rapidly growing snack company known for brands like Welch’s® Fruit Snacks and Sour Jacks® Sour Candies. They are seeking a Temporary, Desktop Support Technician for a temporary assignment at their Headquarters in Park Ridge, New Jersey. This role will be part of the IT business, reporting to an Associate Director in IT. The technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration, and troubleshooting of incidents and problems. The position involves collaborating with internal customers, including faculty and staff, to develop and deploy solutions to meet their needs and requests. This is an onsite temporary assignment with an approximate duration of up to 6 months, administered by a third-party staffing agency.

Requirements

Experience supporting iOS mobile devices required
Self-directed with an ability to work both independently and cross-functionally
Ability to communicate technical information clearly to non-IT associates, in a positive and constructive manner
Superior written, oral communication and presentation skills with experience communicating effectively with all levels of management; ability to document ideas concisely and quickly
Ability to organize, prioritize, and follow up independently
In-depth knowledge of support methodologies and principles
Excellent customer service skills
Strong desire to learn new systems and technologies
Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment
Ability and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each
Ability to work independently and make timely decisions in alignment with business goals
Ability to take ownership of an issue or project and the dedication to see it through to completion

Nice To Haves

Bachelor’s Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferred
3+ years of experience supporting Windows operating systems in an enterprise/corporate environment preferred
Experience with Office 365, SAP, Active Directory and SharePoint preferred
Experience supporting Macs is a plus

Responsibilities

Monitor helpdesk ticket queue and participate in ticket resolution in a prompt and professional manner
Provide support to onsite and remote PIM Brands users relating to both hardware and software problems
Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge location
Assist in performing necessary upgrades and configurations to support business growth
Thoroughly document issues, as well as the analysis and design required for resolution, and contribute to the department knowledge base as appropriate
Assist other IT team members in project work where needed
Provide both oral and written status updates to management
Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner
Other duties as assigned by management
Work outside of normal business hours may be required, based on project requirements or urgent business needs