Desktop Support Technician

TEKsystems • Town of Webster, NY

8d • $25 - $28 • Onsite

About The Position

TEKsystems' client is looking to add a support technician to their team for a 6+ month contract with the possibility of hire. This person will be sitting at the Webster, NY location and will be supporting employees at that site. This team is responsible for all end points, so they could be working on Laptops, printers, conference room technology etc. They use Jira as a ticketing tool, but a lot of the support will be people walking up to you at your desk, so customer service is very important.

Requirements

• Proven experience as a Desktop Technician, IT Support Specialist, or similar role
• Strong proficiency with Microsoft technologies, including Windows OS, Microsoft 365, Teams, and Active Directory
• Experience collaborating with cross‑functional teams and communicating effectively with both technical and non-technical users
• Ability to work comfortably in a manufacturing environment, including on the production floor
• Solid understanding of hardware troubleshooting, imaging tools, and device lifecycle management
• Strong problem‑solving skills and a customer‑focused mindset

Responsibilities

• Provide day‑to‑day technical support for desktops, laptops, mobile devices, and peripherals across office and manufacturing environments
• Troubleshoot Windows operating systems, Microsoft 365 applications, and related productivity tools
• Support user account management, permissions, and security policies
• Collaborate closely with IT team members, production supervisors, engineers, and end users to resolve issues quickly and minimize downtime
• Maintain, deploy, and update hardware, including imaging devices, replacing components, and performing routine maintenance
• Troubleshoot network connectivity issues and escalate more complex problems to the appropriate teams
• Document procedures, incidents, and resolutions to improve team knowledge and operational efficiency
• Ensure all work aligns with safety protocols and manufacturing standards

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees