Desktop Support Technician

DXC Technology • Reston, VA

1d • Onsite

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. This Desktop Support Technician role provides on-site field support to customers, including installation, servicing, and repairing systems and equipment. It involves verifying operational quality, resolving customer issues related to hardware installation, repair, upgrade, and maintenance, assisting with complex installations, instructing customers on system operation, and ensuring issues are properly escalated for follow-up, testing, and troubleshooting.

Requirements

• High school diploma or G.E.D.
• Associates degree or equivalent experience with service desk and field support in a manufacturing facility
• 2-3 years of service desk or field support experience
• Experience working with the hardware, software, and equipment products
• Hands on experience a must
• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem-solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and equipment problems
• Work Independently
• Mac, Windows, Asset Management, AV/meeting room support

Nice To Haves

• Willingness to travel to other sites within 20 miles (possible)

Responsibilities

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment
• Verifies and approves operational quality of system equipment
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance
• Assists in investigating and resolving complex installations and maintenance matters of significance
• Instructs customers in the operation and maintenance of systems/equipment
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
• Mobile Device Support
• Assist with on-boarding
• Office Renovation Support
• Logistic support
• Reactive Office Space Support
• Meeting room support
• AV support
• Printer Support
• Infrastructure Support
• Server Room support
• Ticket work/monitoring via SNOW

Benefits

• flexibility to support wellbeing, productivity, individual work styles, and life circumstances
• fostering an inclusive environment where everyone can thrive
• Equal Opportunity employer
• reasonable accommodation by contacting us via email (for disability)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees