Desktop Support Technician III - 528103
About The Position
The Desktop Support Technician III serves as lead technician. Provides guidance and training to junior technicians in understanding work assignments, resolving problems, learning new skills, gaining needed context knowledge, and dealing with customer relationship management challenges and issues. Provides basic and advanced field support services for University faculty and staff computer users including those classified for VIP support. Resolves issues escalated from junior technicians where possible. Engages with systems, networking, security, DBA, and application support teams as needed to resolve support issues. Provides advanced desktop and network software package support to a wide variety of campus departments.
Requirements
- High school diploma or GED and four (4) years of IT technical support experience; OR associates and two (2) years of IT technical support experience; OR bachelor's degree and some IT technical support experience.
- Must have valid U.S. driver's license.
- Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies.
- Applicants under the age of 21 will have some driving restrictions.
Responsibilities
- Provides guidance and training to junior technicians
- Provides basic and advanced field support services for University faculty and staff computer users including those classified for VIP support
- Resolves issues escalated from junior technicians where possible
- Engages with systems, networking, security, DBA, and application support teams as needed to resolve support issues
- Provides advanced desktop and network software package support to a wide variety of campus departments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
