Desktop Support Technician III

GEOGRAPHIC SOLUTIONS INC•Palm Harbor, FL

31d•Onsite

About The Position

Job Summary: The Desktop Support technician III will be one of the primary associates responsible for providing tier 1 -2 help desk support for the company’s 500+ internal and remote employees in a campus environment. This position will serve as the primary point of contact for technical assistance and support for internal applications, software and hardware issues in a fast paced, dynamic environment. The individual should have strong working knowledge and understanding of current technology relating to desktop and systems support, including workstation and laptop repair and configuration, networking equipment and mobile devices. The Desktop Support Technician will be required to carry a phone/pager and respond to after-hours service requests and problems when designated on call. CANDIDATE MUST BE WILLING TO WORK AT CORPORATE OFFICE IN PALM HARBOR, FL. DAILY.

Requirements

Ability to establish priorities, work independently, and proceed with objectives with little oversight
Self-motivated and success oriented
Ability to multi-task and with a high degree of professionalism and responsiveness
Able to maintain grace under pressure
Ability to take ownership of a task and see it through to completion
PDQ Deploy (Remote installation and patching)
PXE (Computer Imaging)
Entrapass (Badge access)
Exchange 365 (Emails)
Microsoft BitLocker Administration
Active Directory/RSAT
Well versed supporting current Microsoft Client and server Operating Systems, and Active directory
Experience with Dell or equivalent Client, Server & networking hardware / equipment.
Experience supporting VPN technology & communications.
The ability to support high number of end user computing devices
HS Diploma or GED required; AA in Computer Science, Information Systems or related field is preferred
Minimum two years of desktop support and/or system administration experience in appropriate technical environment
May also be assigned various projects and tasks as needed
Occasional local travel may be required for support activities

Nice To Haves

Telecommunications Administration experience – preferred, VoIP
AA in Computer Science, Information Systems or related field is preferred

Responsibilities

Win 2019-2022 server Administration
Internet Information Server / Web Server Administration
Intranet applications systems and servers
Server / Infrastructure Administration
Staff / PC Support
Print server and printer administration
Customer service and support
Experience with Cisco AnyConnect and Check Point Endpoint remote user VPN support
Maintain server room infrastructure (power / HVAC / connectivity)
Telecommunications Administration experience – preferred, VoIP
Ability to manage Online Project Communication’s ticket queue
New Hire onboarding and training
All Previous Level 1 and 2 responsibilities