IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the OnBrand24 team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.-------------- POSITION RESPONSIBILITIES WHAT DOES AN IT DESKTOP SUPPORT DO? This position provides basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve. Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization. Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time. Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time. Asset management - responsible for tracking desktop hardware and software inventory in real-time. On-site support - participate in end-user support and problem management for all areas of the IT infrastructure. Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades. Other duties as assigned.