Desktop Technician III

NuAxis Innovations•Carson City, NV

About The Position

The Desktop Technician III provides Tier II desktop support to our clients users in accordance with DOI/IA Office of Information Technology standards. This role supports end users across hardware, software, peripherals, and approved applications in both urban and rural environments and works under the direction of the Field Support Manager (FSM).

Requirements

Associate degree or equivalent combination of education and experience
Minimum 3 years of desktop / end-user IT support experience
Strong working knowledge of Microsoft Windows OS and Office Suite
Experience supporting hardware, printers, LAN environments, and peripherals
Ability to lift and install equipment weighing up to 75 lbs
Ability to work independently with minimal supervision
Willingness to travel to other DOI/IA locations when directed by FSM

Nice To Haves

Experience in a federal IT environment
Familiarity with ITIL v3 practices
Experience with remote support tools (e.g., DameWare, Remote Desktop)

Responsibilities

Resolve assigned incidents, service requests, and changes through the DOI/IA Service Management System
Provide Tier II support for desktops, laptops, tablets, mobile devices, printers, scanners, and peripherals
Image, deploy, configure, and replace end-user computing equipment
Install and support approved software, including Microsoft Windows, Office, and IA-approved applications
Assist users with domain login issues, network drives, printers, and collaboration tools
Support specialized applications such as GIS, AutoCAD, or equivalent business systems
Maintain accurate hardware and software inventory records
Ensure server rooms and cable plants remain neat, organized, and physically secure
Assist Tier III resources with escalated troubleshooting when required
Participate in OIT User Support calls, training, and knowledge sharing
Follow all DOI/IA security, privacy, and operational policies