Desktop Support Technician II HIRING ASAP

TEKsystems•Fort Smith, AR

1d•$20 - $25•Onsite

About The Position

Description PC Support • Deliverables o Monitor track all Incidents across all SNOW queues for North America. o Diagnose and resolve incidents using documented procedures to perform responsibilities o Monday – Friday 8 hour day onsite technical support (On-call and off hours when needed) o New hire hardware setup and implementation o Test assets to ensure proper functionality o Install, repair, and conduct preventative maintenance of all laptops and desktops across North America o Dell warranty management\coordinating with Dell for replacement hardware Asset Management Objective: To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites. Deliverables • Inventory of Windows based assets and peripherals • Updating Hardware Asset Management • Windows based assets • Depot - Per Segment/Site asset tracking • Assigning (profile & imaging) • Replacement (End of Life) • Break/Fix – asset needs repairing based on warranty status • New Hire and Business segment moves o Shipping and Delivery – New Hires, Replacements, Segment moves, Leavers (Exited employees) , Inactive asset support o Reporting – standard In/Out stock inventory status of replacement and Depot asset inventory o Disposal of Hardware management • PC Lifecycle • Procurement through disposal • Expectation that refresh is included in this • Software Support and Installation • OS Imaging on computers • Deployment of software through automated tools and manual installs • Install and test desktop software applications and internet browsers. • iOS system and mobile app support • Procurement/installation of approved software Audio/Visual Support • Maintenance and Testing of windows-based systems • Trouble shooting issues or re-imaging windows-based systems if needed • Training users on scheduling meetings and conference room software/hardware. • Executive full meeting support • Quality Control / Conference room Health Checks • Coordinate 3rd party Vendor for updating conference room AV equipment • Coordinate 3rd party Vendor for conference room installation of AV equipment • Coordinate 3rd party Vendor warranty work of installed AV systems • Providing live support for townhall conferences • Troubleshooting wall mounted EVOKOS Network Infrastructure Support • Server Hardware Support Replacements • Procure HDD replacement and install for servers per request/coordination of server team. • Procure servers, rack and stack per request/coordination of server team. Smart Hands Support • Depot Services • OS Imaging and software installation • Delivery of hardware and peripherals to customer • Advanced replacement of hardware components to resolve break/fix incidents escalated to the Depot support queue. • Coordinated refresh/replacement for North America users • Managed of assets of several segments for above purposes. • 3rd Party Coordination o Vendor/partners • Digital Genius Sessions • MS Teams • Support definition o i.e. - Okta Support/Expectations Project Support Objective: To successful provide project management support for out of scope operations request including: • overseeing the successful completion of projects • setting targets for milestones, adhering to deadlines and allocating resources • Delegating tasks on the project to TekSystems NA support team • Make effective suggestions when presented with multiple options for how to progress with the project • Serving as a point of contact/liaison between management and team • Manage scope, schedule, risk, quality and resources of projects based on client's defined scope of Project Management work responsibilities • Managing end to end operations Aim & Purpose – To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience. Benefits Identifications – • Collaboration Improvement • Improves Productivity and Reduces Workload • Performance management • Scope Description – Projects that require management of scope, scheduling, risk and quality control in support of the successful completement or enhancement of all NA Sites supported by the SITS NA IT Support team. • In Scope – all projects as related to and in support of the SITS support contract • Out of Scope – Areas of support that are not identified within the SLA of the TEKsystems contract ITIL Process • Incident/Request • Change • Asset • Knowledge • Security Innovation Aim & Purpose To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience.

Requirements

Windows 11
windows
microsoft office
ticketing system
hardware/software
troubleshooting
Pc troubleshooting
Support
Desktop
Printers
Configuration
Customer service
audiovisual
rack and stack
mobile device
itil
Thin client
Help desk
Help desk support
Windows os
Active directory
Install
Imaging
asset management
software management
reporting tools
shipping & receiving
procurement
ios
android
mac
project execution
documentation writing
knowledge management

Nice To Haves

Team Player
Time Management
Self sufficient
Self starter
Excellent communication skills
White Glove customer service skills

Responsibilities

Monitor track all Incidents across all SNOW queues for North America.
Diagnose and resolve incidents using documented procedures to perform responsibilities
Monday – Friday 8 hour day onsite technical support (On-call and off hours when needed)
New hire hardware setup and implementation
Test assets to ensure proper functionality
Install, repair, and conduct preventative maintenance of all laptops and desktops across North America
Dell warranty management\coordinating with Dell for replacement hardware
Inventory of Windows based assets and peripherals
Updating Hardware Asset Management
Windows based assets
Depot - Per Segment/Site asset tracking
Assigning (profile & imaging)
Replacement (End of Life)
Break/Fix – asset needs repairing based on warranty status
New Hire and Business segment moves
Shipping and Delivery – New Hires, Replacements, Segment moves, Leavers (Exited employees) , Inactive asset support
Reporting – standard In/Out stock inventory status of replacement and Depot asset inventory
Disposal of Hardware management
PC Lifecycle
Procurement through disposal
Expectation that refresh is included in this
OS Imaging on computers
Deployment of software through automated tools and manual installs
Install and test desktop software applications and internet browsers.
iOS system and mobile app support
Procurement/installation of approved software
Maintenance and Testing of windows-based systems
Trouble shooting issues or re-imaging windows-based systems if needed
Training users on scheduling meetings and conference room software/hardware.
Executive full meeting support
Quality Control / Conference room Health Checks
Coordinate 3rd party Vendor for updating conference room AV equipment
Coordinate 3rd party Vendor for conference room installation of AV equipment
Coordinate 3rd party Vendor warranty work of installed AV systems
Providing live support for townhall conferences
Troubleshooting wall mounted EVOKOS
Server Hardware Support Replacements
Procure HDD replacement and install for servers per request/coordination of server team.
Procure servers, rack and stack per request/coordination of server team.
Depot Services
OS Imaging and software installation
Delivery of hardware and peripherals to customer
Advanced replacement of hardware components to resolve break/fix incidents escalated to the Depot support queue.
Coordinated refresh/replacement for North America users
Managed of assets of several segments for above purposes.
3rd Party Coordination
Vendor/partners
Digital Genius Sessions
MS Teams
Support definition
i.e. - Okta Support/Expectations
overseeing the successful completion of projects
setting targets for milestones, adhering to deadlines and allocating resources
Delegating tasks on the project to TekSystems NA support team
Make effective suggestions when presented with multiple options for how to progress with the project
Serving as a point of contact/liaison between management and team
Manage scope, schedule, risk, quality and resources of projects based on client's defined scope of Project Management work responsibilities
Managing end to end operations