DESKTOP SUPPORT TECHNICIAN II

Stock Yards Bank & Trust • Louisville, KY

52d • Onsite

About The Position

As a Desktop Support Technician II, you will complete advanced troubleshooting and resolving computer hardware/ software/ printer problems reported to the helpdesk. Primarily responsible for requests escalated by the Tier 1 team, back up T1 on incoming requests as needed. are the first point of contact for end users in a physical windows pc environment. Your day will be filled with opportunities to troubleshoot and resolve computer hardware, software and printer problems reported to the helpdesk. Helpdesk experience and computer proficiency are important.

Requirements

• High School or GED Equivalent
• Driver's License Required
• 3-5 years of experience in a helpdesk support environment or educational equivalent.
• Strong understanding of Microsoft 365, including user management, group creation, troubleshooting common M365 issues like email access, OneDrive syncing, Teams connectivity, and providing technical guidance for end-users on various M365 applications.
• Ability to troubleshoot and resolve hardware and software problems
• Ability to communicate technical material in "user friendly" manner
• Detail oriented
• Self-motivated, Dependable, Timely
• Demonstrate initiative
• Practice active learning skills
• Ability to prioritize tasks and multi-task various work activities
• Ability to work flexible schedules
• Ability to combine pieces of information and form relationships or conclusions about unrelated material
• Use critical thinking skills to identify strengths and weaknesses of various solutions
• Capability to communicate and collaborate with all levels of management and employees
• Demonstrate active listening skills
• Professional appearance and demeanor

Responsibilities

• Provide an escalation point for Tier 1 desktop support task
• Basic Network troubleshooting
• Ability to troubleshoot problems independently
• Advanced troubleshooting of computer hardware/software/ printer problems
• Setup/ Relocate equipment for new/ transferring employees
• Assist in hardware/software implementation/ deployment activities
• Provide user account administration
• Provide support for user's mobile devices with MDM
• Assumes responsibility for team projects
• Participate in training of new team members
• Utilize helpdesk tracking software
• Create & maintain procedures for the team
• Onsite support & equipment setup at remote locations

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees