Desktop Support Technician I

Spencer's and Spirit Halloween•Egg Harbor Township, NJ

13h•$20 - $22

About The Position

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!” At Spencer’s and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount The desktop support technician is responsible for delivering high-level support for end users. The individual will provide support for escalated issues, requiring more advanced troubleshooting and analysis. This person will have a deeper understanding of client systems and will be responsible for providing training and assistance to their temporary desktop support technicians. The ideal candidate will have a strong passion for new technologies, learning, and providing exceptional customer service to end-users.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field; or one year related experience and/or training; or equivalent combination of education and experience
Experience with Active directory and group management
Experience performing basic tasks in Exchange Online, including creating/managing mailboxes
Experience performing basic Teams administration tasks, including creating/managing Teams
Experience supporting Windows 10 and Windows 11 desktop/laptops
Ability to work independently, in a fast paced environment

Nice To Haves

Familiarity with PowerShell and command line scripts preferred
Experience supporting Mac OS and Jamf experience preferred

Responsibilities

Install and configure VOIP phones, ensuring seamless communication infrastructure
Administer Office 365, covering Exchange and Teams functionalities
Develop and execute scripts to automate IT tasks and software deployments
Oversee Windows update management, maintaining system integrity and security
Assist with maintaining standardized device configurations and deployments through Microsoft Intune
Govern user access process, granting permissions for key systems
Create user documentation and conduct end-user training sessions
Install and configure software and hardware across PC and Mac platforms
Provide comprehensive support for personnel, addressing hardware, VPN, wireless networking, email, and printers
Document support requests and resolutions meticulously in the ticketing system
Collaborate with other IT departments to resolve end-user problems and access requests