Desktop Support Technician, Associate

LCG, Inc.

5d • $28 - $35 • Onsite

About The Position

LCG is seeking a skilled
Desktop Support Technician, Associate
to join our dynamic and highly skilled team. In this role, you will provide technical support for hardware, software, operating systems, and mobile devices in an inter-networked environment. You will work closely with organizational staff to ensure smooth operations, troubleshoot issues, and deliver exceptional service.

The ideal candidate will have a strong background in Windows and Apple environments, excellent problem-solving abilities, and the interpersonal skills required to communicate effectively with end users and colleagues at all organizational levels.

Requirements

• Associate’s Degree in Computer Science or a related field, OR equivalent work experience.
• Microsoft MCP, CompTIA A+/Net+, or equivalent certifications preferred.
• 5 years of computer service experience preferred.
• At least 3 years of Windows desktop support experience.
• Experience in computer asset reporting and mobile device support.
• At least one micro-certification in computer services.
• Active NIH Badge (Required) – candidates must currently hold an active NIH badge.
• Must be able to pass a Public Trust Background Investigation to handle sensitive, non-classified data.
• Ability to stay current with emerging technologies and propose innovative solutions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Knowledge of desktop support policies and procedures
• Excellent communication and interpersonal skills.
• Ability to work independently as well as collaboratively within a team.
• Understanding of cloud based environments (Azure, AWS).

Responsibilities

• Provide Microsoft Windows laptop and desktop support in an enterprise environment.
• Troubleshoot client connectivity issues to Open Directory and Active Directory in a domain environment.
• Manage distribution lists, security groups, and permissions for computer and user accounts.
• Configure and support file server connectivity, including drive mappings and file permissions.
• Provide MS Outlook and Office 365 application support.
• Implement and maintain security configurations and settings for Windows clients.
• Perform basic hardware configuration, software upgrades, and installations for PCs.
• Manage Windows OS patching and security updates.
• Troubleshoot network services, including wireless connectivity issues.
• Configure and maintain full disk encryption for desktops and laptops.
• Provide anti-virus and anti-spyware support.
• Offer mobile device management (MDM) assistance for iOS and Android devices.
• Respond to user requests, provide technical support, and deliver training when needed.
• Document, track, and monitor support tickets to ensure timely resolution.
• Review, maintain, and enforce standard operating procedures (SOPs).
• Escalate complex issues to senior technicians when necessary.
• Develop and deliver training materials, including GenAI usage resources for clients.
• Utilize Microsoft Azure and AWS for user management and backend services.
• Develop generative tools leveraging cloud providers for model inferencing.

Benefits

• LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees