Desktop Support Specialist

Computer Aid•Trenton, NJ

34d•$28 - $35•Hybrid

About The Position

As a Desktop Support Specialist, you will be responsible for providing technical support to users, troubleshooting problems, and maintaining workstation and LAN performance. We are looking for Desktop Support Specialist to oversee the timely delivery of quality technical support to internal and external customers. This position will be contract and hybrid in Trenton, NJ.

Requirements

Minimum 3 years' experience with Microsoft Office365 products
Minimum 3 years' experience demonstrating troubleshooting skills with the ability to diagnosis and correct computer software, firmware, hardware problems
Minimum 3 years' experience demonstrating clear understanding of remote access tools to assist users in a telework multi-network environment
Minimum 3 years' experience diagnosing and correcting wireless network issues
Minimum 3 years' experience assisting users with audio visual equipment, Zoom and Team issues
Minimum 3 years' experience diagnosing and correcting smartphone phone problems
Minimum 3 years' experience demonstrating good interpersonal skills in a high-volume Helpdesk maintaining professional demeanor
Minimum 1 years' experience keeping accurate records of transactions in professional inventory and Helpdesk ticketing systems
Minimum 1 years' experience with the physically setup and move computer and peripheral equipment
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Responsibilities

Provide comprehensive technical assistance to end users and ensure the reliable operation of workstation devices, software, and related infrastructure throughout the organization
Support both in-house and remote staff by responding to helpdesk tickets, diagnosing issues, and delivering prompt, customer-focused resolutions
Provide hands-on support by researching and answering user questions, troubleshooting hardware and software problems, and maintaining consistent workstation and LAN performance
Build and configure new user setups, including imaging PCs, installing approved software, setting up phones and peripherals, and ensuring user accounts and permissions are properly established
Maintain detailed and accurate documentation of all tickets, troubleshooting steps, and resolutions within the Helpdesk ticketing system, as well as update and reconcile hardware and software inventory as equipment is deployed, moved, or decommissioned
Ensure that desktop computers integrate seamlessly with enterprise systems such as file servers, email platforms, network printers, conferencing tools, and other administrative or business applications
Troubleshoot routine network issues, software errors, and printing problems, and assist with routine maintenance activities such as patching, antivirus updates, and system configuration changes
Collaborate closely with external vendor support teams to resolve advanced or specialized issues, and coordinating escalations while maintaining clear communication with end users
Excellent communication skills are essential, as the technician must explain technical concepts clearly and professionally to users at all skill levels
Manage multiple tickets, prioritize tasks effectively, and maintain a high standard of service