Desktop Support Specialist

Raptor Technologies • Houston, TX

5h • Onsite

About The Position

Reporting to the Director of IT, the Desktop Support Specialist will have a passion for technology, an eye for details, and a heart for service. This role is responsible for both hands-on and remote technical administration and support of enterprise, client desktop computer systems to employees as our “first responder” and primary administrator of our IT Helpdesk. Included are multiple online network systems, auxiliary consoles, peripheral equipment on electronic computer systems and some software. While this is primarily a traditional Desktop Support role (80%), it will also include some office administration responsibilities (10%) as well as some higher-level Systems Admin work (10%).

Requirements

• At least 3 years of experience providing excellent customer service
• At least 2 years of experience with hands-on hardware support (or equivalent education)
• Windows 7+ experience
• OS X 10.9+ experience
• PC Hardware Configuration
• Experience with or exposure to the following tools related to technical support and administration (remote support a plus)
• Office 365
• SharePoint
• Windows and Mac systems
• Microsoft Defender
• Mobile management tools (JamF and Microsoft Intune)
• Must be willing to work from the Houston office Monday- Friday
• Strong eye for detail
• Excellent multi-tasking abilities and sense of urgency as all tasks are time-sensitive
• Ability to communicate effectively in English with employees through all available mediums (verbal, electronic and written)
• Responsive, resourceful and adept at problem-resolution to achieve positive satisfaction from employees

Responsibilities

• Assisting employees to troubleshoot and resolve problems with company issued computer hardware and software
• Taking ownership of employee Onboarding and Offboarding
• Upgrading, installing, and configuring application software and computer hardware
• Creating and managing system permissions and user accounts
• Configuring and maintaining a company's computers, servers, networks, enterprise software and security systems
• Installing and configure hardware and software as needed
• Providing technical support for Microsoft Office and other software applications
• Setting up new user accounts and configure access permissions
• Maintaining inventory of hardware and software
• Providing technical support to remote workers
• Manage the HelpDesk ticketing database by creating and updating tickets; drive adoption of the HelpDesk ticketing database
• Building Access administration
• Office administration responsibilities, as needed: Check, scan mail and packages Office supply ordering
• Other relevant projects as needed or assigned

Benefits

• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contribution to help you plan for the future
• Company paid life insurance, STD, and LTD
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees