Desktop Support Specialist

City College-Fort Lauderdale•Brooklyn, NY

41d

About The Position

The Desktop Support Specialist role is to provide a single point of contact for staff and student users to receive support and maintenance within the organizations desktop computing and staff/student portal environments, in addition to helping maintain the networking infrastructure.

Requirements

Some college coursework completed
A+ Certification
MCP, MOS
1 to 2 years of desktop support experience with relevant Windows Operating Systems.
1 to 2 years of LAN experience
Active Directory Domain and User Account creation.
TCP/IP Networking knowledge.
Dell OptiPlex/Latitude Computer support
Client Server/Complex software installation experience.
Experience with desktop imaging software and image deployment.

Responsibilities

Assist Corporate IT with future educational computing strategies and capacity planning for meeting future desktop hardware/software needs.
Conduct research on hardware/software products in support of PC procurement and development efforts. Evaluate and recommend products for purchase as needed.
Perform analysis, diagnosis, and resolution of varying complexity desktop problems for staff and student users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot staff and student user workstations and related hardware and software in order to deliver required desktop service levels.
Maintain high level effectiveness and uptime for Student Labs Computer labs and overall Staff/Computer support maintenance.
Perform regular maintenance and troubleshooting of campus switches, servers, and firewalls as directed by Corporate IT.
Collaborate with Corporate IT to ensure efficient operation of the companys desktop computing environment.
Receive and respond to IT Support Requests, Student Portal Support Requests, e-mails, and phone calls regarding hardware/software issues.
Perform moves, adds, and changes (MAC) requests as they are submitted and approved
Ensure that physical desktop connections (Ethernet, VoIP, and other Peripherals) are in proper working order.
Assess, test and install new educational software requests by staff and faculty ensuring no operational compatibility issues
Assist in preparing, maintaining, and upholding procedures for reporting, and statistically monitoring desktop operations.
Develop and maintain an inventory of all desktop workstations, monitors, network infrastructure hardware, printers, and other components and peripherals.
Accurately document instances of desktop equipment, software or component failure, repair, installation, and removal in the IT Support Request system
Facilitate and monitor third party repair for covered, and under warranty