Desktop Support Specialist

Driggs Title Agency•Phoenix, AZ

10h

About The Position

The Desktop Support Specialist will be responsible for providing day-to-day technical support for end users, ensuring all systems, devices, and applications are functioning efficiently. This role requires strong troubleshooting skills, attention to detail, and excellent customer service.

Requirements

Experience with Windows OS support (Windows 10/11)
Strong knowledge of Microsoft 365 (Exchange, Outlook, Teams, etc.)
Experience supporting printers, scanners, and peripheral devices
Familiarity with remote desktop tools and remote support
Experience installing and configuring software applications
Knowledge of Zoom Phone system administration (preferred)
Strong problem-solving and communication skills
Ability to manage multiple tasks and prioritize effectively
Ability to travel between multiple office locations as needed
Valid driver’s license and reliable transportation preferred

Nice To Haves

Previous experience in a desktop support or help desk role
Basic networking knowledge (DNS, DHCP, TCP/IP)
Experience in a professional office environment

Responsibilities

Provide technical support for Windows-based systems
Manage and support Microsoft 365 (including email setup, troubleshooting, and administration)
Install, configure, and maintain software applications
Troubleshoot and support printers and scanners
Provide remote desktop support for off-site users
Manage and support Zoom Phone system, including user setup and troubleshooting
Diagnose and resolve hardware and software issues
Set up and deploy new workstations and devices
Maintain documentation of systems, processes, and troubleshooting steps
Assist with IT-related projects and system upgrades
Travel between company locations to provide on-site technical support as needed