Desktop Support Specialist

Heartland FPG•Carmel, IN

About The Position

The Desktop Support Specialist will assist the staff in our corporate office and remote locations with technical support of desktops, laptops, workstations, mobile devices, printers, servers, network equipment, applications and related technology. Your support includes specification, installation and testing of computer systems and peripherals within established guidelines.

Requirements

2+ years IT industry experience and Bachelor degree.
2+ years of full-time technical experience that includes maintenance, troubleshooting, repair, deployment, upgrades, enhancements, and configuration of hardware, software and operating systems in a networked production environment (PC and Macintosh)
2+ years supporting, troubleshooting and installing Microsoft Office 2010 – 2019, Office 365, and Adobe products
Very strong troubleshooting, prioritization, self-motivation, analytical, organizational and communication skills
Excellent research skills, with an ability to evaluate the options and present them
Works well in dynamic environment, ability to handle pressured situations and respond/adapt to new demands and changing priorities
Ability to take on new tasks and learn new technologies in a fast-paced work environment
Should have positive, constructive attitude and the ability to work both independently and in a team environment
Ability to deliver results and to effectively manage and prioritize multiple projects and other responsibilities
Good phone, written, and face to face communication and customer service skills
Be able to work with people with a variety of different technical skill levels
Able to design and work a problem tree on the fly
Interested in learning new skills/methods and devising innovative solutions
Interested in acquiring new skills in the IT field

Nice To Haves

Experience with Dell, HP and Apple hardware, Windows 10/11, AV, VPN, Active Directory, Microsoft certified professional a plus

Responsibilities

Remote, telephone, and onsite desktop support for Windows and a variety of commercial software for a staff of varied technical levels
Configure, maintain and deploy Windows desktops, laptops, and mobile devices
Performs technical support; analyzing, researching, diagnosing, installation, and resolution of complex desktop/notebook computers, operating systems, applications and hardware technologies and associated problems.
Triage incoming help desk tickets and route to appropriate IT team resources.
Support for a wide variety of hardware including computers, printers, peripherals and mobile devices.
Complete appropriate documentation associated with ticket management and employee support by providing detailed documentation of all tasks, troubleshooting steps and current status of each incident
Help maintain equipment inventory and organization
Write and maintain documentation and training materials for employee education
Regular auditing of equipment and software health
Work with vendor support contacts to resolve technical problems with equipment and software.
After hours/Weekend support as needed