Nashua, NH

Triangle Credit Union•Nashua, NH

6h•Onsite

About The Position

To insure the smooth and effective operations of the Credit Union's helpdesk information system and troubleshoot information system's problems, business application issues and hardware malfunctioning. Responsible for the inventory of software and hardware assets management program. Organize peripherals in the data rooms and maintain Helpdesk tracking system.

Requirements

One year to three years of similar or related experience.
A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Diagnostic and maintenance abilities with PC hardware, software and Local Area Network.
Able to write simple PC-based software applications and reports.
Reliable transportation and the ability to drive among the Credit Union branches/locations as projects and assignments dictate. This may include, having transportation to outside training courses, when required.
Due to the nature of the Information Technology group activities, must be willing to work off-hours to implement projects and/or solve technical problems so as to minimize impact on members and users during normal banking hours.

Responsibilities

Support and maintain user's accounts including password resets, user rights, permissions, and systems group.
Provide support on business applications and deploy PC systems and their peripherals across the business units.
Act as a central point of contact in IT for employees who encounter computer or network related issues.
Provide level 1 and II response for users requiring assistance with Information Technology (IT) issues.
Provide basic support for core systems and ancillary programs.
Travel to branches to fulfil IT tickets and tasks.
Participate on-call coverage support.
Maintain and administer software and hardware inventory program, support IT team on IT related projects.
Stay informed with technology trends to continue support future needs of the credit union.
Update process documentation and update IT documentation as needed.
Organize peripherals in data rooms and maintain Helpdesk tracking system.
Performs other related duties, as assigned.