Desktop Support Specialist, Business and Technology Services, Moody College of Communications

University of Texas at Austin

20h•Onsite

About The Position

This is an entry-level position that will provide support for patrons in the Moody College of Communication. The employee will provide computer desktop end-user support and services. This includes responding to requests and problems, installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.

Requirements

Some experience providing end user help desk support in a managed endpoint environment for Windows, macOS workstations, as well as iOS (iPads, iPhones), and TVOS (Apple TV).
Excellent written and verbal communication skills and a professional demeanor.
Regular and punctual attendance.
Willingness to learn and accept constructive feedback.
Detail oriented.
Ability to closely follow written and verbal instructions.
Must work well in a team environment and collaborate on work activity.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

More than one year of experience
A+ Microsoft or Apple certifications.

Responsibilities

Assist in development, implementation, and enforcement of Moody College IT policies, interpreting UT System and Campus policies as needed.
Stay abreast of current development in computer hardware, software, and networks.
Maintain good customer service.
Interact with students, faculty, and staff in a consistent, polite, and courteous manner.
Take responsibility and ownership of a customer's needs.
Resolve tickets in a timely and accurate fashion.
Install, monitor, diagnose, repair, maintain, and upgrade personal computer hardware, software, and equipment to ensure optimal and secure workstation performance.
Maintain thorough documentation utilizing online ticketing system and wikis.
Occasionally participate in specific technology research, development, and deployment projects.
Provide first-tier support for VoIP telephone troubleshooting and requests for service.
Provide first-tier technical support, maintenance and troubleshooting for Moody College of Communication classroom AV, particularly for the early 8am, classes with an 7:30am arrival time.
Provide internal support to the Technology Team, including, but not limited to providing technical support to the Helpdesk, collaborating with non-Helpdesk Techs, collaborating with University Techs, and providing purchasing recommendations consistent with our support mission.
Provide technical support for the Moody College of Communication Tech Services Desk by answering the Help Desk line as calls come in, or when necessary, check for voicemail and email and respond accordingly.
Other duties as assigned

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Optional Vision, Dental, Life, and Disability insurance options.
Competitive paid vacation, sick time, and holidays.
Teachers Retirement System of Texas, a defined benefit retirement plan.
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b).
Flexible spending account options for medical and childcare expenses.
Staff tuition assistance once eligible.
Expansive employee discount program including athletic tickets.
Free access to UT Austin's libraries and museums.
Free rides on all UT Shuttle and Austin CapMetro buses.