Desktop Support Specialist
About The Position
This position is responsible for receiving requests for assistance or problem reports from users, performing an initial analysis, and determining which section of IT can resolve the issues. This position assists staff within the hospital and remote clinics with technical support of desktop computers, applications and related technology. Responds to help Desk ticket requests and coordinates the successful use of OSUMC's technology infrastructure by end user including desktop support, server and storage access, telecommunications and voice/video systems support.
Responsibilities
- Receiving requests for assistance or problem reports from users
- Performing an initial analysis
- Determining which section of IT can resolve the issues
- Assists staff within the hospital and remote clinics with technical support of desktop computers, applications and related technology
- Responds to help Desk ticket requests
- Coordinates the successful use of OSUMC's technology infrastructure by end user including desktop support, server and storage access, telecommunications and voice/video systems support.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
501-1,000 employees
