Dsktop Support Specialist

TEXAS PIPE AND SUPPLY COMPANY • Houston, TX

4d • Onsite

About The Position

SPECIFIC JOB FUNCTIONS: Deploy desktop application software. Provide technical assistance to end users at all levels, from the frontline to the C-Suite. Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person. Provide support for employee lifecycle (new hires, moves, terminations). Provide printer administration, including service call management and replacing toners. Provide support for periodic inventories of IT resources. Engage in IT-related projects to grow knowledge and skills. Perform other duties as assigned. ENVIRONMENTAL: Work Environment- 80% office, 20% outside or warehouse conditions. Safety first mindset, respecting policies and PPE requirements. Travel – 10% - Coverage of local sites as needed. Physical Requirements- Day-to-day will involve sitting or standing for extended periods of time. May require lifting and carrying up to 25 lbs. Desktop OS Landscape – 98% Windows, 2% Linux Attendance- Regular attendance in the office with an established work schedule. Ability to work outside normal schedule and adjust schedule to meet peak periods when required. Must be able to work with a team mindset, putting forward a professional behavior that enhances productivity, efficiency, reputation, and cooperation within the organization.

Requirements

• Strong work ethic and follow-through of tasks to completion
• Ability to successfully and efficiently work independently and as a team member
• Excellent written and oral communication skills in English.
• Minimum of four (4) years of professional IT experience in a corporate environment.
• Extensive knowledge of Windows 10/11, Android, iOS, and printers.
• Critical thinking, independent analysis, communication, and problem solving.
• Mindful of SLAs and uses good judgment when following the escalation path
• Excellent time management and multitasking skills

Nice To Haves

• Additional relevant education or IT Certification is desirable.

Responsibilities

• Deploy desktop application software.
• Provide technical assistance to end users at all levels, from the frontline to the C-Suite.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
• Provide support for employee lifecycle (new hires, moves, terminations).
• Provide printer administration, including service call management and replacing toners.
• Provide support for periodic inventories of IT resources.
• Engage in IT-related projects to grow knowledge and skills.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees